Refund Policy

1. Scope of this policy

This Refund Policy applies to one-time technical services and custom project deposits purchased from PrimTechSolv, operated by QEEBEY TECH PTE. LTD.Technical services reserve professional capacity and may create value immediately through review, diagnosis, planning, configuration, code, documentation, or access to specialist time. Refund eligibility therefore depends on whether capacity has been reserved, work has begun, deliverables have been provided, and non-recoverable costs have been incurred.

2. Before work is scheduled or begins

You may request cancellation before delivery capacity has been reserved and before substantive review or work has begun. If the request is approved at that stage, we will refund the amount paid for the cancelled service, less any non-recoverable payment-provider fee where deduction is permitted by law and clearly documented.

3. Deposits and reserved capacity

A deposit may reserve a delivery window, fund discovery, or both. Once named capacity has been reserved, a reasonable portion of the deposit may become non-refundable because that time may no longer be available for other work. Once discovery begins, the portion attributable to completed review, meetings, research, scoping, and written output is earned.

The treatment of a deposit stated in a signed proposal or statement of work takes priority over this general policy.

4. Custom Project Deposit

The Custom Project Deposit covers initial discovery and reserved delivery capacity for tailored work. Unless the written proposal says otherwise, an unused eligible balance will be credited toward the follow-on project if you accept that proposal. Payment of the deposit does not guarantee that every requested feature is feasible or included.

5. After work has begun

After work begins, any refund is calculated from the unearned balance after deducting:

• completed analysis, meetings, implementation, testing, documentation, and handover;
• time already used or committed under the agreed delivery schedule;
• completed or accepted milestones;
• approved expenses and non-cancellable third-party charges; and
• applicable taxes or provider fees that cannot be recovered.

We will explain the calculation using the applicable scope, milestones, time records, or delivery evidence.

6. Fixed-price services and milestones

For a fixed-price service, the product description and written scope identify the included outcome. If a project is divided into milestones, each delivered and accepted milestone is separately earned. Cancellation of a later milestone does not create a refund for an earlier completed milestone.

If a fixed-price engagement is cancelled partway through, we may determine the earned portion using completed deliverables, reasonable completion percentage, reserved capacity, and unavoidable costs rather than an hourly rate alone.

7. Quality or scope concerns

If you believe delivered work materially fails to match the accepted scope, contact us promptly with the order number, affected requirement, expected result, actual result, and available evidence. We will review the concern and, where appropriate, first offer a reasonable correction, re-performance, configuration change, or replacement deliverable.

If an in-scope material failure cannot be corrected within a reasonable period, we may approve a partial or full refund for the affected portion. A preference change, newly requested feature, or limitation disclosed before purchase is not a delivery failure.

8. Customer delay or unavailable access

Delivery depends on timely access, information, test environments, approvals, and decisions. If work is blocked by the customer, we will make reasonable efforts to reschedule. Reserved capacity, completed work, and committed third-party costs remain chargeable. A prolonged customer delay may be treated as cancellation under the applicable proposal or Terms of Service.

9. Items generally not refundable

Subject to rights that cannot legally be excluded, refunds are generally not available for:

• completed and accepted services or milestones;
• consultations, audits, reports, discovery, or diagnosis already delivered;
• work used in production or materially modified by the customer or another provider;
• rush scheduling or capacity already reserved and unavailable for reassignment;
• additional work performed with written approval;
• third-party licenses, cloud usage, domain fees, API charges, or other non-recoverable costs;
• failure caused by customer systems, customer changes, undisclosed constraints, or third-party services; or
• a change of mind after substantive work has begun.

10. Duplicate and incorrect payments

If the same order is charged more than once, contact us with the order and payment references. After verification, we will return the duplicate amount to the original payment method. If you believe a payment was unauthorized, contact your payment provider promptly and notify us so we can secure the related account and investigate delivery status.

11. How to request a refund review

Email support@primtechsolv.com with:

• the order number and purchaser email;
• the service or milestone concerned;
• the reason for the request;
• the date the issue was identified; and
• relevant screenshots, logs, links, or written scope references.

Please submit a request promptly and, where practical, within 14 days after the relevant cancellation, delivery, or issue. A longer period applies where required by law or an accepted written agreement.

12. Review and decision

We normally acknowledge a complete request within two business days and aim to provide a decision within ten business days. Complex technical evidence, third-party records, or suspected fraud may require additional time. We may ask for reasonable information needed to verify the claim.

13. Approved refunds

Approved refunds are normally returned to the original payment method and currency. We will initiate the refund promptly after approval. Banks and payment providers commonly require 5 to 15 business days to display funds, and we do not control that processing period.

Exchange-rate differences, bank fees, card-network charges, and payment-provider fees may affect the amount received where permitted by law. We do not issue cash refunds for card or online payments.

14. Chargebacks and payment disputes

Please contact us before filing a chargeback so we have an opportunity to review technical delivery records and resolve the concern. Filing a chargeback does not expand refund eligibility or waive amounts properly earned. We may provide the payment provider with the order, scope, communications, access logs, delivery evidence, and refund history needed to respond to a dispute. Nothing in this section limits rights that cannot legally be waived.

15. Statutory rights and conflicting terms

This policy does not exclude mandatory consumer or other statutory rights. A signed statement of work or specifically negotiated refund term controls for that engagement if it provides different treatment. Otherwise, this policy should be read together with the Terms of Service.

16. Contact

Refund and cancellation requests should be sent to support@primtechsolv.com.