Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the PrimTechSolv website and your purchase of technical services from QEEBEY TECH PTE. LTD.("PrimTechSolv," "we," "us," or "our"). By using the website, submitting an order, paying an invoice or deposit, or authorizing work to begin, you agree to these Terms on behalf of yourself and, where applicable, your organization.

2. Eligibility and authority

You must be legally able to enter into a binding agreement. If you act for a company or other organization, you confirm that you have authority to bind it and to provide all project materials, credentials, systems, and instructions supplied to us.

3. Our service model

PrimTechSolv provides one-time technical services and custom project work, including consultation, diagnostics, software repair, performance and security review, API and payment integration, website and commerce development, cloud deployment, data migration, modernization, and related handover support. A website product is a defined service starting point, not an unlimited subscription, maintenance plan, or guarantee of a particular business result.

4. Order and scope

The applicable scope is formed by the product description, checkout or invoice, written proposal, statement of work, and any written clarification accepted by both parties. A custom project deposit reserves capacity and supports discovery; it does not by itself authorize unlimited implementation work.

If documents conflict, a signed statement of work or specifically negotiated written agreement controls, followed by the accepted proposal or order confirmation, then these Terms, then general website descriptions.

5. Scope assumptions and estimates

Estimates rely on the information, access, environment, dependencies, and constraints disclosed before work begins. Unknown legacy behavior, undocumented integrations, corrupted data, unavailable vendors, or materially inaccurate information may require a scope change. We will identify material changes and seek approval before performing chargeable work outside the agreed scope.

6. Customer responsibilities

You will provide timely decisions, accurate information, authorized access, representative test data, suitable environments, backups, and a project contact who can approve scope and results. You are responsible for the legality of your business, content, data, instructions, and use of the deliverables.

You must not provide live payment credentials, production secrets, regulated data, or personal information unless it is necessary, authorized, and handled through an agreed secure process. Delays or rework caused by missing access, changed requirements, unavailable personnel, or inaccurate information may affect schedule and price.

7. Access and system safety

We will use project access only to perform the agreed work. Unless emergency authorization is documented, production changes require an agreed deployment path. You remain responsible for business continuity, authoritative backups, and approving changes to production systems. We may pause work that presents an unreasonable security, legal, or operational risk.

8. Fees, currency, and taxes

Prices are one-time charges in the currency displayed at checkout or stated in the written proposal. You agree to pay the amount, taxes, and approved third-party costs shown before purchase. Your bank or payment provider may apply conversion or processing charges that we do not control.

Unless a written scope says otherwise, payment is due before scheduled work begins. Larger projects may use deposits or milestones. Late payment may pause scheduling, delivery, license rights, or access to unfinished work.

9. Scheduling and delivery

Delivery dates are estimates until required payment, access, scope confirmation, and customer inputs have been received. We will use commercially reasonable efforts to meet an agreed schedule, but dependencies, incident severity, third-party reviews, and customer response times can affect delivery.

Delivery may include code, configuration, reports, documentation, deployment, recorded findings, or a working session, depending on the service purchased. Remote delivery is the default unless otherwise agreed.

10. Changes and additional work

Either party may request a change. A material change to deliverables, assumptions, systems, integrations, timing, or acceptance criteria may require a revised estimate, additional payment, or a new order. We are not required to begin additional work until the change is accepted in writing.

11. Review and acceptance

You will review deliverables within the period stated in the scope or, if none is stated, within a reasonable time after delivery. A rejection must identify a material failure to meet an agreed requirement and include enough information to reproduce or assess it. We will have a reasonable opportunity to correct a verified in-scope issue.

Use in production, written approval, or failure to report a material in-scope issue after reasonable review may constitute acceptance, subject to rights that cannot legally be excluded.

12. Third-party products and services

Projects may depend on cloud platforms, APIs, payment providers, open-source software, domain registrars, repositories, plugins, or other third-party products. Their terms, fees, availability, review processes, and technical limits apply independently. We are not responsible for a third party's outage, rejection, policy change, vulnerability, or discontinued feature, but we will communicate known impacts on the agreed work.

13. Customer materials

You retain ownership of materials you provide. You grant us a limited right to access, copy, modify, and use those materials solely to perform the service, protect the project, comply with law, and exercise rights under the agreement. You confirm that our authorized use will not violate another person's rights.

14. Deliverables and intellectual property

Ownership and licensing of custom deliverables will follow the applicable written scope. Unless that scope expressly says otherwise, ownership does not transfer until all related amounts are paid.

We retain ownership of pre-existing materials, reusable tools, libraries, templates, methods, know-how, generic code, and improvements that are not uniquely created for you. After full payment, you receive the rights stated in the written scope to use the delivered work. Where no specific license is stated, we grant you a non-exclusive, worldwide, perpetual license to use the bespoke deliverable for your internal business and customer-facing operations, subject to third-party and open-source licenses.

15. Open-source components

Open-source and third-party components remain governed by their respective licenses. Those licenses may require notices, source availability, attribution, or other conditions. We will not knowingly remove applicable license notices and may identify material components in handover documentation where relevant.

16. Confidentiality

Each party will use the other party's non-public technical, commercial, and project information only for the engagement and will protect it with reasonable care. Confidential information does not include information that was lawfully known without restriction, becomes public without breach, is received lawfully from another source, or is independently developed.

Disclosure is permitted to personnel and service providers who need the information and are subject to appropriate obligations, or when required by law. Where legally permitted, the receiving party will provide reasonable notice of a compelled disclosure.

17. Acceptable use

You must not use our website or services to violate law, infringe rights, distribute malware, obtain unauthorized access, interfere with systems, evade security controls, process stolen payment data, or support deceptive or abusive activity. Security testing is limited to systems you own or are expressly authorized to test.

18. Limited warranty

We warrant that we will perform services with reasonable professional care and substantially in accordance with the accepted written scope. If you promptly report a verified breach of this warranty, our first responsibility will be to re-perform or correct the affected in-scope work. This warranty does not cover customer changes, unsupported environments, third-party failures, misuse, undisclosed constraints, or use outside the agreed purpose.

Except for express commitments in the applicable agreement and rights that cannot be excluded, services and website content are provided "as is." We do not guarantee uninterrupted operation, vulnerability-free software, universal compatibility, regulatory approval, increased revenue, or a particular commercial outcome.

19. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, or consequential loss, or for loss of profit, revenue, opportunity, goodwill, or data, arising from the service. These exclusions do not apply where liability cannot legally be limited.

To the maximum extent permitted by law, our total aggregate liability arising from an affected service will not exceed the amount paid to us for that service during the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability for fraud, willful misconduct, or another liability that applicable law does not allow the parties to exclude.

20. Indemnity

You will be responsible for third-party claims arising from materials, instructions, systems, or activities you provide or control that infringe rights, violate law, or fall outside the authorized use of the service. We will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits fault or imposes obligations on us without written consent.

21. Suspension and termination

Either party may terminate an engagement for a material breach that is not corrected within a reasonable written cure period. We may immediately suspend access or work where necessary to address non-payment, unlawful activity, security risk, sanctions requirements, or danger to a production system.

On termination, you will pay for completed work, committed capacity, and non-cancellable third-party costs through the termination date. We will provide completed paid-for deliverables and handle remaining customer materials according to the agreement and Privacy Policy. The Refund Policy applies to eligible amounts.

22. Force majeure

Neither party is responsible for delay caused by events beyond reasonable control, including widespread network or cloud failure, natural disaster, war, civil disturbance, epidemic, government action, labor disruption, or failure of a critical third-party platform. The affected party will take reasonable steps to reduce the impact and resume performance.

23. Governing terms and disputes

The governing law and dispute forum stated in a signed order or service agreement will apply. If none is stated, the agreement will be governed by the laws applicable in the jurisdiction where the operator is registered, without regard to conflict-of-law rules. Before formal proceedings, each party will attempt in good faith for at least 30 days to resolve the dispute through authorized representatives, unless urgent relief is reasonably required.

24. General provisions

You may not assign an engagement without our written consent, except as part of a genuine sale or reorganization of your business that does not reduce payment or confidentiality protections. We may use qualified contractors and remain responsible for their work within our scope.

If a provision is unenforceable, it will be adjusted only as necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. These Terms and the applicable order form the entire agreement for the purchased service and replace earlier discussions about that scope.

25. Changes and contact

We may update these website Terms for future use and future purchases. Material changes will be posted with a revised date. Changes will not retroactively alter an accepted project scope unless agreed by both parties or required by law.

Questions about these Terms may be sent to support@primtechsolv.com.